Cloud-based technology has several business use cases for health insurers, ranging from helping to process and store increasing volumes of data to analyzing the data. A survey from IT research firm IDC in 2018 found more than half (52 percent) of payers are deploying or in the next 24 months will deploy analytic workloads and applications to the public cloud.
Public cloud use follows the same pattern, with 50 percent of payers indicating existing or planned deployment by year-end 2020. On the whole, cloud infrastructure is easily accessible through application programming interfaces (APIs) and through interface engines, allowing virtually any environment to include some cloud components.
Another major reason to embrace the cloud is to get applications up and running faster — agility simply makes payers more competitive. He explained through simple connections to other systems, both cloud and otherwise, cloud infrastructures offer quick response times and broad connections that can have significant advantages, such as improving data analytics, offloading data storage and introducing machine learning.
Humana’s Digital Experience Center Director Antonio Melo said at HIMSS19 in Orlando in February that tapping into cloud services is critical to the payer’s shift from an institution-first model to a consumer-first approach. That requires reaching people where they spend much of their time.